2016 YKAM Consulting
Process Management
Program: Business Process Management (2-day workshop)
Description: Business Process Management involves planning and monitoring the performance of a business process. It includes the application of knowledge, skills, tools, techniques, and systems to define, visualize, measure, control, report, and improve processes with the goal to meet business and customer requirements profitably.
Skills Built:
- Understand how to identify core processes and clarify their real objectives
- Learn how to use system and process maps to assess the need for process improvement
- Learn and use common strategies for process improvement
- Learn to recognize systemic flaws that require process redesign
- Identify performance fluctuations that require problem solving
- Discover how to raise the bar: moving from basic to better and to bonus delivery
We help clients create and/or optimise processes to achieve highest standards of performance
